Terms of use

Parties and scope

These terms form the agreement between DestekBotu (a business established in London, England; address and contact details are on the About page) and the business using the service (“the customer”).

The service is sold to businesses only, not to consumers. Whoever opens an account confirms that they are authorised to accept these terms on behalf of the business they represent.

The service

DestekBotu is software that lets businesses answer customer messages on WhatsApp and the web using AI. The bot answers from the material the customer supplies; the customer can have it hand over to a person on chosen topics or at chosen hours.

Accounts and approval

Signup requests are reviewed by us; an account opens once approved. Approval is usually given the same working day. Requests that appear fake, automated or in bad faith may be declined.

The customer keeps the list of people with access to their account current and protects their sign-in details. The customer is responsible for what is done through the account.

Trial

Every approved account receives a free trial. Its length is the one in force when the account is approved (currently 14 days) and is stated in the email saying the account is open. The whole product is available during it, subject to fair-use limits. During the trial the bot runs on DestekBotu’s own AI key until the customer connects their own; the number of messages answered on our key is capped, and connecting your own OpenAI key removes that cap.

When the trial ends nothing is deleted; only the live messaging channel is switched off. Until a licence is bought the customer can still reach, download and delete their data.

Fees and payment

The price is quoted in conversation with the customer, according to their needs; nothing is sold on the site or in the dashboard.

Payment and invoicing are arranged with the customer directly and are not part of the service. The licence is activated once the payment reaches us, and the customer is told by email.

Licence

The licence is bought with a single payment and does not expire. There is no monthly fee, subscription or renewal.

On payment the licence belongs to the purchasing business. Every right to use the product is theirs, and the licence is not revocable other than under the termination clause below.

Use is not capped by number: users, bots, connected channels, entries taught to the bot and messages answered are all unlimited.

AI model fees are not part of the licence. The bot runs on the customer’s own OpenAI account and model charges are billed straight to it. That is what makes a single payment possible.

The licence is granted to the purchasing business. It cannot be transferred, rented, resold or sub-licensed.

Updates are included. The scope of the service may change over time; customers are given at least 30 days’ notice of any material reduction in existing functionality.

Intellectual property and customer content

The software, its design and the DestekBotu name are ours. The licence grants a right to use; it does not transfer the software itself.

The material taught to the bot, the conversation records and the bot’s configuration belong to the customer. We use them for nothing but providing the service. The customer can download or delete them at any time from the Settings screen.

Customer responsibilities

The customer is responsible for the accuracy of the material they give the bot.

The customer is responsible for the lawfulness of communication carried out through the WhatsApp number they connect. Meta bills the customer for WhatsApp messages directly.

The customer tells their end users that they are talking to an AI, and how their data is handled, in the way their own law requires.

The service may not be used for misleading or unlawful purposes, or in ways that infringe the rights of others.

Data processing

For personal data belonging to the customer’s end users, the customer is the controller and DestekBotu the processor. This section stands as the data processing agreement between the parties.

Data is processed only on the customer’s instructions and only to provide the service. It is not used for any other purpose, not sold to third parties, and not used to train AI models.

Staff with access are under a duty of confidentiality, and access is limited to what the work requires.

Sub-processors are listed by name in the privacy policy; the customer is told before a new one is added to that list.

The customer can download and delete their data themselves from the Settings screen. They may also ask us to export or delete it during the agreement and for a reasonable period after it ends; we do so unless a legal retention obligation says otherwise.

The customer may request reasonable information to verify that processing follows these terms.

AI output

The bot generates answers from the material the customer supplies. Answers are not guaranteed to be correct, complete or fit for a particular purpose in every case.

Answers on legal, medical, financial or similar specialist matters are not advice. The customer is responsible for human oversight in such cases.

Availability

The service depends on third parties: AI providers, WhatsApp infrastructure and hosting. DestekBotu is not liable for outages originating with them.

Uninterrupted service is not promised. Planned maintenance is announced in advance. Data is backed up daily; customers may prefer to export and keep their own copy of anything critical to them.

Limitation of liability

DestekBotu’s total liability under this agreement is limited to the licence fee paid by the customer concerned.

No liability is accepted for indirect loss, lost profit, lost business or loss of data.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Termination

The customer may ask for their account to be closed at any time. The licence fee already paid is not refunded.

Accounts may be suspended or closed for material breach of these terms. Where possible a warning is given first, with a reasonable period to put things right.

After an account is closed, content data is deleted within 30 days; the customer may ask for an export within that period.

Changes

We may update these terms. Material changes are notified to the account’s registered email address at least 14 days before they take effect.

Continuing to use the service after a change means accepting the updated terms. A customer who does not accept them may ask for their account to be closed.

Notices

Notices to us go to destek@destekbotu.com; notices to you go to the account’s registered email address.

Governing law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Before going to court, the parties try in good faith to settle any dispute by email.

As the service is sold to businesses only, consumer law does not apply. Rights that cannot be waived by law are unaffected.

If the Turkish and English versions of this text differ, the English version prevails.